INFRASTRUCTURE / SOFTWARE / AI
Infrastructure & Cloud EngineerAI Integration / Software Resilience
I connect infrastructure and code to understand why systems fail — and build practical ways forward. Explore 10+ years of engineering through the investigations, platforms, automation and AI workflows behind my resume.
Gold Coast, Queensland, Australia
Across infrastructure and software development
Contributed to a Citrix and Azure migration
Worked within a small team supporting 1,000+ applications
Delivered AI deployments and integrated workflows
01 / SELECTED ENGINEERING WORK
From a clock-drift failure to a custom socket client: the investigations, decisions and practical work behind the outcomes.
Delivered
Large financial services organisation
Tracing Configuration Manager build failures through clock drift and domain communication, then automating recovery after reboot.
Builds and authentication recovered through an automated workaround, with the underlying timing dependency still requiring remediation.
Read the storyDelivered
Large financial services organisation
Writing a custom socket/WebSocket client to separate application behaviour from network assumptions and give an escalation something concrete to work with.
Demonstrated the intended communication in custom code and supplied actionable evidence of a problem in the vendor implementation.
Read the storyDelivered
Large financial services organisation
Unpicking an undocumented VBScript launcher and rebuilding its dependencies in PowerShell, with graphical interfaces and dynamic endpoint assembly for AWS access.
Rebuilt the launch workflow in PowerShell and delivered it as a packaged, seamless Citrix application for developers accessing AWS-hosted resources.
Read the storyDelivered
Enterprise application-delivery environment
Coordinating profile data, an Office release-channel change and application launch to work around a compatibility blocker in Citrix.
Enabled the previously blocked legacy application to run as a seamless application within a Citrix session using a launch-wrapper workaround.
Read the storyDelivered
Enterprise Citrix Cloud environment
Building modules for the Citrix Monitor Service API, using OData queries to support the modernisation of legacy information-extraction scripts.
Delivered Citrix Cloud-compatible reporting modules to support the customer's ongoing, autonomous extraction and review of operational information.
Read the storyDelivered
Enterprise endpoint-management environment
Extracting information from Intune, presenting it through HTML templates and adding email functionality for departmental distribution.
Implemented Intune data extraction, HTML report generation and email-distribution functionality for departmental reporting.
Read the storyDelivered
Large financial services organisation
Application remediation, virtual desktop engineering and operational handover within a large Citrix Cloud and Azure migration.
Contributed within a small team that remediated 4,000+ defects across 1,000+ applications in a 20,000-seat environment.
Read the storyDelivered
Large financial services organisation
App-V infrastructure with automated replication across regions, backed by documentation and operational knowledge transfer.
Implemented App-V infrastructure and automated cross-region replication, then transferred the design and operating knowledge to the managed service provider.
Read the storyDelivered
Business clients · AI consultancy delivery
Turning client processes into integrated AI workflows, with APIs, MCP servers, fallback configuration and safeguards.
Delivered AI deployments for 5–6 clients, integrating business systems and refining workflow behaviour directly with clients.
Read the storyDelivered
Managed services provider
Developing workspace authentication and session controls that added two-factor checks beyond the initial sign-in.
Implemented additional two-factor authentication checks within the workspace experience beyond initial login.
Read the storyImplemented lab
Independent project · Home lab
Ten network segments, Proxmox virtualisation and shared DNS: a working environment for implementation, investigation and continued learning.
Implemented segmented home and lab infrastructure with Proxmox VE, two Pi-hole DNS instances and configured DHCP services.
Read the storyArchitecture in progress
Independent project · In development
An architecture exploration for browser privacy checks focused on DNS and TLS verification, with clear limits on what a result can establish.
Architecture in development. The project is an exploration of verification and evidence, with implementation and validation still ahead.
Read the storyCase studies use descriptive organisation labels. The focus is on the engineering, my contribution and the outcome.
02 / INDEPENDENT INFRASTRUCTURE
Designed and implemented to support everyday home connectivity and ongoing lab development, with network separation and shared DNS.
Network and Virtualisation Implementation · Home Lab
2026 – PresentSelect a segment to explore its role
SELECTED SEGMENT
Shared services
Shared DNS is operational using two Pi-hole instances. Additional core services are planned.
Deployed the network end to end, including VLANs, port profiles and firewall policies.
Implemented Proxmox VE hypervisors with dedicated management, storage, egress and AI network segments. Deployed two Pi-hole instances for shared DNS and configured DHCP services.
Diagnosed DNS resolution, DHCP lease allocation, Linux networking, SSH and NTP behaviour using command-line tools and service logs.
Extending the lab and deepening security knowledge.
Planning a Model Context Protocol integration for UniFi network infrastructure.
Developing architecture for browser privacy checks focused on DNS and TLS verification.
Explore the thinkingBuilding cybersecurity knowledge through practical security learning.
03 / PROFESSIONAL EXPERIENCE
Enterprise delivery, code-level investigation and a practical understanding of the systems people rely on.
2026 – 2026
ContractXoomAI
Delivered AI deployments for 5–6 clients, translating business processes into automated workflows and refining behaviour directly with clients.
2023 – 2026
Cloud Crowd / Suncorp
Contributed to the migration from on-premises Citrix to Citrix Cloud on Azure in a 20,000-seat environment. Worked within a small team that remediated 4,000+ defects across 1,000+ applications.
2023
Intuit Technologies
Led operating system uplift work covering approximately 500 servers, resolved Level 3 escalations and improved Citrix performance through profile configuration and User Profile Management changes.
2018 – 2023
Claratti
Designed, administered and troubleshot Citrix and Remote Desktop Services environments. Developed Claratti Workspace authentication and session controls to enforce additional two-factor authentication checks beyond initial login.
2014 – 2018
Freelance
Developed game features, reproduced and resolved player-reported defects, and delivered documented code to agreed deadlines.
04 / TECHNICAL CAPABILITIES
Established infrastructure and development experience, supported by practical lab work and continued learning.
Enterprise platforms and identity
Virtual desktops and application delivery
Implementation and troubleshooting
Across infrastructure and devices
Evidence, diagnosis and controls
Code that connects systems
Cybersecurity, application security & privacy. A developing focus grounded in professional defect investigation, authentication and session controls, ThreatLocker and Qualys implementation work, and ongoing lab-based security learning.
CitrixCitrix Certified Expert (CCE-V), Professional (CCP-V), and Associate (CCA-V)
Microsoft CertifiedAzure Administrator Associate | Azure Virtual Desktop Specialty
AWSAWS Cloud Practitioner
Advanced Diploma of Software Development
05 / LET’S CONNECT
Looking for an engineer who can connect infrastructure, software and the investigation in between? I’d welcome a conversation.
Download ResumePDFReferences available on request.